When a company outsources its payroll services, it can minimize the importance of self service. Management may assume that the payroll service provider or the HR department will be able to answer any query that employees may have or take care of matters such as leave applications. What can happen in such cases is that HR employees may not be that responsive to employees and are likely to come up with excuses like “we are too busy right now” or “I am sorry, I will have to talk with the department head or with the outsourced service provider handling payroll.” This leads to employee disgruntlement and it can have negative connotations for the business. When you do select a payroll service provider make sure it is one of the best payroll services in India that includes total employee self service module.
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